Professional marketers are always going on about differentiators. “What makes you different?” they’ll ask. “No, really, what makes you different?” Well, what really makes us different is service. How so? Read on!

Service with a Smile

We really do take it the extra mile in terms of service. On the very rare occasion that a customer is only 99% satisfied, we want to go the extra 1% to make it 100%. And don’t tell us about 110%! There’s only 100%! Sometimes that means working extra time or taking a loss on a product ourselves.

Cheerful Demeanor

We like to have a good time, and by “have a good time,” we mean we love our work! We really will do what we have to so that your window film looks wonderful. We don’t want you to have bubbles or purple film on your building! No way! By the way, here are some things you need to know about window film.

Only the Best for Our Clients

We don’t like to brag, but we only use the highest-rated window film from 3M™.  3M™ window film has recently had their 50th anniversary, and you don’t get to be in business for 50 years without a great product! When you start with such a great product, there is much less to do in terms of customer service, since everyone already knows, likes, and trusts 3M™ window film.

What Defines the “Best”?

Of course there’s a range of what great customer service means. To some, it means having the “customer is always right” mentality. To others it means going out of your way to make someone happy. There’s a great discussion of good customer service over on the SalesForce blog.

 

Focus on Like and Trust

We are always striving to make things better for our customers because we want them to like and trust us. So we take what you say seriously and incorporate your suggestions into our way of doing business.

Listening Skills

We learn a lot from our customers, and often what they say surprises us! We don’t know what questions they’ll have before we start listening, and that’s part of the fun!

What About You?

What customer service skills do you like to see? We’d love to talk to you! Leave us a comment!